Shipping & Dispatch
Please allow between 2 to 3 business days from your initial order date for your order to be fully processed and dispatched. Typical dispatch though may be quicker, between 1 to 2 business days. Shipping and tracking is provided by Auspost and you can easily track your deliveries via the Auspost website or via the Auspost app. International deliveries arriving from the U.S or U.K may initially not show tracking until arrival with Australia. At which point tracking via Auspost will be provided. Deliveries departing Australia for the U.S, U.K, New Zealand & Canada will ship with Auspost International Standard and may show tracking while in Australia only. Please note, that some specific products are prohibited for international sale.
Shipping fees will vary according to product specifics and the country of destination. For Australia, The majority of the New Age Shop catalogue is offered with FREE shipping. Exceptions to this may include books, tarot and oracle cards, DVDs and CDs. Shipping fees for the U.S, U.K. N.Z and Canada are calculated at checkout and are determined by the products packed cubic weight and dimensions.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will reply with instructions for how to return your item.