Terms & Conditions

Terms & Conditions

Below are New Age Shop Online Terms and Conditions which we invite you to read before making any purchase from our online shop. By using our online shop service you agree to the following.

Our New Age Shop has been designed to provide you with a safe, secure, easy and inexpensive way to purchase our products online. Every effort has been made to ensure that the information given in our website is accurate based on information provided by our suppliers.

Our suppliers may alter this information and when so advised this information is updated by New Age Shop. In the case of changes affecting your order we undertake to notify you immediately, but are not held responsible for any changes made by our suppliers that we are unaware of.

It is important to us that you feel comfortable in purchasing products and/or services displayed on our website so please don’t hesitate to contact us beforehand to collect any information about New Age Shop, products and procedures which you would not find on our website. After reading and understanding our Terms and Conditions before ordering a product, there should not be any confusion or false expectations regarding our products.

If any doubt, please send us your questions or enquiries by email to: info@newageshop.com.au or by phone +61 02 6685 8366 between 10am to 5pm (AEST) from Monday to Sunday.

New Age Shop will make every effort to send you a reply in the shortest time possible.


This agreement is legally binding under Australian law once New Age Shop has received your accurately completed electronic order form with the required payment.

All purchase orders placed through our website are subject to confirmation and acceptance by New Age Shop beforehand.

We reserve the right to reject your purchase order and refund any payment made by you, at any time prior to your receipt of the acceptance by New Age Shop. We may vary prices in the event of price changes or mistakes on reasonable prior notice to you but you may cancel the order by giving notice to New Age Shop, which must be received within seven days of the announcement of the increase.

You agree that you will use our website in accordance with our Terms and Conditions.

The reproduction of part or all of the contents in any form of the New Age Shop website is prohibited for personal and commercial use. It should not be copied and/or shared with a third party.


We make every effort to be as accurate as possible with our product descriptions and pricing. However, we are unable to guarantee that product descriptions or other content of the website is accurate, complete, reliable, current or error free.

Please read our special terms regarding Fair Trade products in the section below.

Fair Trade Products

Our Fair Trade products come from producers who live and work in marginalised conditions in developing countries. We generally buy our products from Australian importers and local fair trade producers who do their best to ensure that the workers are paid a genuinely fair wage and in a safe working environment.

Due to the nature of handmade products, some slight irregularities and blemishes may be present and are not considered as damages. We do our best to control and monitor product quality before delivery. New Age Shop will not be responsible for damages after it has been sold.


Please choose carefully as we do not give refunds because you have changed your mind. However we want you to be happy with our products so please give us a call or send an email and we will do our best to find a solution best suited to you. You can choose between a refund, exchange or credit.

If the decision has been made to return or exchange purchased products, you may do so under the following conditions:

  • you must notify us within a maximum of 7 days of accepting delivery of our product(s), by email or telephone, and make sure to arrange the return of the product(s) within 7 days after such notification.
  • we will accept refunds with proof of purchase within 7 days of dispatch under the condition that the product was unused, unmarked, not damaged and not on sale. The amount of refund or value of the exchange will be equal to the purchase price as indicated on your receipt.
  • if you are shipping the product(s) back to the New Age Shop, you are responsible for the shipping costs incurred and for arranging any insurance on the product(s) and shipping.
  • the products you want to return must be unopened, in their original packaging and in good condition or a refund will not be given.
  • postage will not be refunded.
  • a copy of the original receipt should also be returned with the product(s).
  • upon receipt of the product(s) by the New Age Shop, you will then be refunded the purchase price for the product(s) after deduction of any shipping costs.


Prices of products and other charges displayed on our website are current at the time of display. Our prices are subject to variation without notice. They are quoted in Australian dollars and generally include GST.

Terms of Delivery

New Age Shop will confirm your order by email once you have placed your order. Delivery of each item may be subject to its availability. Your product(s) may have to be sourced, packed and dispatched and if some items are not available your order may be delivered in different parts.

Your product(s) will be shipped within 1 to 3 working days after receiving your order. Depending on where your delivery should be made, generally you can expect to receive your parcel within 2 to 10 working days.

Subject to availability, New Age Shop will deliver the product(s) you have ordered to the address you specify in your order form. Orders are processed and dispatched daily during business hours from Monday to Friday.

Tracking your Order

When requesting Australia Post Express Delivery Service, you may monitor your order’s progress online once your product(s) have been dispatched. You will be advised by email of your order containing your consignment tracking number and the courier details. It is very easy to track your order online. Visit the www.australiapost.com.au website with your consignment Tracking Number.

Back Orders

For out of stock items, New Age Shop makes every effort to deliver your product(s) in a reasonable time.
Orders can only be dispatched after payment is received for the product(s) and New Age Shop is satisfied with the integrity of the order.

Freight Costs

We use Australia Post to send your parcel to you.

International Shipping

Please contact us for a quote at: info@newageshop.com.au

Methods of Payment

New Age Shop accepts payment via all major credit cards including VISA, MASTERCARD and BANKCARD. Or bank transfers (please make sure your name is clearly stated on the bank receipt or the same name as on the order form).

Bank transfer
Account name: Blue Planet Languages trading as Byron Medicine Wheel
BSB: 062 578
Account Number: 1020 8843
International Swift code: CTBAAU2S
Reference: your name and order number

Credit Card/PayPal
You may pay your order by credit card via PayPal. Once you have been confirmed the amount you have to pay New Age Shop, you will receive a Money Request by email from Pay Pal. Simply follow the guidelines on the email. PayPal is a safe and easy way to pay online. This service allows you to pay whichever way you prefer without transaction fees. For more information see www.paypal.com.

New Age Shop is under the banner of Byron Medicine Wheel the trading name for Blue Planet Languages Pty Ltd, ABN 17 837 953 989
84 Jonson street, Byron Bay, NSW 2481 – Australia
Phone: +61 (0)2 6685 8366
Email: info@newageshop.com.au


Cancellations must be made within 24 hours of submitting your order.


This website is presented by New Age Shop, Byron Medicine Wheel – 84 Jonson Street, Byron Bay, NSW 2481.

The content of this website is provided for information purposes only. New Age Shop has endeavoured to ensure that the information contained on this website is accurate.

New Age Shop does not guarantee, and shall accept no legal liability whatsoever arising from or connected to the accuracy, reliability, currency or completeness of any material contained on this website or any linked website.